Called Nissan again today.
First problem, when the automation asks you to press 1 to dial the extension, I got an error message and hung up on, this happened about 5 times before it finally let me through to dial Heidi's extension.
Second, it asked for a 6 digit extension and i only have a 5 digit extension for her (41462)... So it put me on hold for 35-40 min before someone answered. Shortly after starting to read my VIN i lost my connection and started the process all over again.
I had all the same problems as before and sat on hold till my lunch break was over, then gave up.
Awesome.
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