Nissan 370Z Forum - View Single Post

Subiegeek · 05-08-2011, 10:11 AM

So Friday night I picked up a screw in my right front tire. Saturday morning I called up my local Nissan dealership and asked if they had time to patch my tire. Dealer told me to bring it in, would take about 1.5 hours to repair.

So against my better judgment I chose the dealership because I figure they have the proper equipment to do the job properly. Also, I have nitrogen filled tires and figured I would have them refill with nitrogen.

Well... I should have stuck to my better judgment. When I picked up the car, I give it a once over. The first thing I notice is that the wheel on the side they repaired has paint chips and dings all around the lip of the wheel and the lug sockets are scraped up.

At this point Im calm, but pissed. I mean the car is not a $120,000 Ferrari, but is my baby. When I dropped it off the car was spotless with 2017mi on it, I would expect that when i pick it up its in the same condition.

So I grab the service rep and show him the damage, He acknowledges that there is indeed damage but advises me that there is no way to service a low profile tire without causing a little damage. I called bull $h!t as my Evo and WRX both had low pro and not once did I have this issue.

We then proceed to look over the rest of the car. When we make it to the driver side front he points out "a scuff" on the wheel. When I took a look almost half the wheel had curb rash down to the bare metal. At this point I’m going to blow up, but it’s not reps fault so I do my best to stay calm.

The rep tells me that he will have to have his manager look at it on Monday, but sad that most likely they will give me a discount to have the wheels refinished. Obviously this doesn’t work for me as I’m not putting a dime into fixing the problem they caused. Also when I picked up the car, it has 7 extra miles on it, so I can only imagine what happened there.

So I’m wondering what you guys think about the situation and how I should approach it. Obviously I don’t want them to touch the car as I feel they are just going to mess it up more. What would be a fair resolution?

I would certainly appreciate any reasonable suggestions.

05-08-2011, 10:11 AM	#1 (permalink)
Subiegeek Base Member Join Date: May 2011 Location: South Florida Posts: 10 Drives: 2010 370Z Tour Sport Rep Power: 14	Really Bad Experience At The Stealership So Friday night I picked up a screw in my right front tire. Saturday morning I called up my local Nissan dealership and asked if they had time to patch my tire. Dealer told me to bring it in, would take about 1.5 hours to repair. So against my better judgment I chose the dealership because I figure they have the proper equipment to do the job properly. Also, I have nitrogen filled tires and figured I would have them refill with nitrogen. Well... I should have stuck to my better judgment. When I picked up the car, I give it a once over. The first thing I notice is that the wheel on the side they repaired has paint chips and dings all around the lip of the wheel and the lug sockets are scraped up. At this point Im calm, but pissed. I mean the car is not a $120,000 Ferrari, but is my baby. When I dropped it off the car was spotless with 2017mi on it, I would expect that when i pick it up its in the same condition. So I grab the service rep and show him the damage, He acknowledges that there is indeed damage but advises me that there is no way to service a low profile tire without causing a little damage. I called bull $h!t as my Evo and WRX both had low pro and not once did I have this issue. We then proceed to look over the rest of the car. When we make it to the driver side front he points out "a scuff" on the wheel. When I took a look almost half the wheel had curb rash down to the bare metal. At this point I’m going to blow up, but it’s not reps fault so I do my best to stay calm. The rep tells me that he will have to have his manager look at it on Monday, but sad that most likely they will give me a discount to have the wheels refinished. Obviously this doesn’t work for me as I’m not putting a dime into fixing the problem they caused. Also when I picked up the car, it has 7 extra miles on it, so I can only imagine what happened there. So I’m wondering what you guys think about the situation and how I should approach it. Obviously I don’t want them to touch the car as I feel they are just going to mess it up more. What would be a fair resolution? I would certainly appreciate any reasonable suggestions.