Originally Posted by MyZ4U2C

I think you are missing the point of my post, but I will entertain you, example : customer brings vehicle in, they are 36 miles out of warranty and need tie rods for the vehicle and dealer gives quote on repair, customer is unhappy calls said warranty center and wants help, after review we decide to help, I call dealer and get service manager to agree to help, dealer can choose to not assist as dealers are independently owned and operated, we talk service manager into warranty pricing which is significantly lower than retail cost, dealer is losing money on this repair, warranty work is paid by the manufacturer and does not allow dealer to make extra money on parts markup, shop supplies and at a lower labor rate, the dealer doesn't fool the manufacturer lol....

back to the point, and this is just the facts ..not my opinion or what I like, dealers are going to stand by loyal customers ...every day I talk to service managers that tell me this customer only comes here for warranty work and decline other services, or I never seen this person in my shop before, they don't want to help those kind of customers and I myself don't service at a dealer, but that's how it works, like it or not