The biggest problem, besides Nissan not providing ANY information on tracking to the dealers, is waiting for the boat to fill. Being in Canada puts us at a decided disadvantage compared to our US counterparts. Again it comes down to the old ten percent situation. With Canada being only one tenth of the US market, it would take forever if we had to fill a boat with JUST Canadian orders. So we are stuck with having to wait for the boat to fill. And with the US economy in the toilet, the wait is now longer than ever.
I'm now at 80 days since I placed my order. I have confimation that the car has been built. Nissan will only provide this update to the dealer: "Built, in port". (Which translates into " the car has been built and is waiting for the boat to fill before shipping.") No VIN, no "in transit", nothing!! I feel for the dealers who have to listen to customers (such as myself) phone them week after week looking for news (any news) on our orders.
Your situation was terrible. No questions!! Nissan really dropped the ball for you and your dealer had to take the "heat" on their behalf. As others have mentioned, how hard can this be? Why can't Nissan provide any information on order staus? How hard can it be to track something as large as a vehicle? Have they not heard of modern day logistical tracking methods?
Really gets down to one thing to the customer (us).... Nissan customer service needs help!
In my case, I'll keep you posted. My dealer is put into a difficult position and I'm willing to give him time. But there will come a time when I will have had enough.
What's your experience? Maybe there are some who are employed by Nissan reading these posts. Maybe word "can" filter through...(?!)
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Andrew
2009 370Z Sport/Touring 6MT sold
2013 Honda Civic Si coupe D/D
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