Talked to general manager last night over phone. Very nice guy. Explained that apparently the tech took the car out once to check to see how car was pulling, despite the fact they inquired about the cars behavior when I dropped it off. On the post alignment drive, tech realized steering wheel wasn't straight so he came back straightened it and took it out once more to verify everything was still good. I know it's still a b.s. story, but I am going to wait until I see him in person to express that.
Also told him I was still hesitant about having them spot paint the bumper, and he said he understood. Wants me to meet with painter and express my concerns and offered to give me loaner car while they work on mine.
In addition I also found two more chips on the front quarter panel right beyond the headlight. Whatever the guy drove through, it sprayed the right hand side of the car pretty well.
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