Sorry to hear this happened to you. Like USINC97, I keep my car in sight at all times during service. But I understand that in certain circumstances you might not be able to.
Be careful if you go over the manager's head to the owner. He may very well become your enemy and recant his story.
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Me: 2022 Toyota Tacoma SR5 Double-Cab SB
Wifey: 2013 Toyota Highlander Limited AWD
Weekends: 2010 Nissan 370z Roadster
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