I don't know why it should be lock just for speaking out against a sponsor or vender. I take both negative and positive feedback in consideration when I conduct business. Looks like forge has had both. No one is perfect and everyone makes mistakes. It's how the business resolves the issue with the customer is what marks a good buisness.
Simple resolution for this problem offer the part for $200 to that customer and then change the website. I this customer doesn't think $200 is a good deal then too bad. What does he expect a 50% discount?
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2010 Black Cherry Touring/Sport/Nav Now - 2012 Travese LTZ until I leave for Turkey
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