Originally Posted by 370Zsteve

I've worked in quite a few dealerships that routinely billed in hour increments when a job took 10 minutes. Dealerships charge by what their book tells them to charge. If the bok says the job should take 2 hours, and the tech finishes it in 65 minutes, guess what? Customer is billed for 2 hours.

Just because you get paid 8 hours doesn't mean the dealership didn't bill 12 hours for your labor.